Strategies in Community Relations and Cultural Diplomacy

Dealing with host communities could be a sensitive and difficult subject for most business organizations. From managing community expectations to negotiating a memorandum of understanding, companies tend to get locked in unwanted conflicts with communities. When local employment, community support, or cultural issues come to the surface, the conflict could take an even more unpredictable turn.  But a lasting and mutually beneficial relationship between companies and communities is possible.

The objective of this seminar is to guide companies on how to rethink their methods of engagement with communities and other interest groups. Using case studies and role play, participants in this course will learn critical skills in cultural diplomacy.

Other objectives are:

  • To discuss how companies may best function as corporate citizens.
  • To train participants on the critical skills in cultural diplomacy
  • To re-skill participants on how to negotiate with communities, government agencies and other stakeholders.

Topics to be addressed include:

  • Community Relations: strategy, benefits and pitfalls
  • Skills in cultural diplomacy
  • Practical guide for effective community relations
  • Violence and community relations
  • Negotiation and conflict resolution in community relations.
  • Achieving a lasting footprint with CSR
  • Managing community expectations
  • Impact of government policies and laws on community relations

Methods of Delivery

  • Lectures
  • Interactive sessions.
  • Case studies

Who Should Attend:

  • Community/public relations managers
  • Sustainability managers
  • External relations managers
  • Project managers/site engineers
  • Corporate affairs managers
  • Investment managers
  • Social performance professionals
  • Course Fee: N240, 000 per participant. (Fee includes breakfast, course materials and lunch.)